Privacy Policy

1. Introduction

Big Island Custom Sheds ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Shed specifications, dimensions, preferences, project location
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communications: Messages, notes, and other information you provide when contacting us

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your quote requests and orders
• Communicate with you about your project, including sending quotes, invoices, and updates
• Process payments and send payment confirmations
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send you marketing communications (with your consent, which you can opt out of at any time)
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and website hosting. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Payment Processing

Payment information is processed securely through third-party payment processors (such as Stripe). We do not store your full credit card information on our servers. Payment processors are required to comply with industry-standard security measures, including PCI DSS compliance.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual obligations)
• Opt out of marketing communications at any time
• Object to certain processing of your information

To exercise these rights, please contact us at info@bigislandcustomsheds.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, though disabling cookies may limit some website functionality.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Big Island Custom Sheds
Email: info@bigislandcustomsheds.com
Service Area: East Side of Hawaii Island, Hilo and surrounding areas